Refund policy
Contact Us:
For any questions or concerns, reach us at info@sewwha.ie. We value your business, and your satisfaction is our priority.
Orders & Shipping:
- Processing Time: Please allow 3-5 business days (excluding weekends) for your order to ship. Any anticipated delays will be posted at the top of the website.
- Shipping Times: Delivery dates are estimated by An Post.
- Shipping Issues: Sew, Wha'? is not responsible for shipping delays or lost items. Customers are encouraged to file a claim with An Post if issues arise.
- Incorrect Postage Information: If an order is returned due to an incorrect address, the customer will be responsible additional postage required.
Flaws & Damage:
- Inspection: We carefully inspect all materials upon arrival. However, there may be occasional issues that are missed.
- Selvage Areas: All fabric and vinyl may feature a selvage (approximately 1”-2” wide) on either end. Any flaws, discolouration, or fraying in this area are not considered defects.
- Reporting Damage: If you encounter a flaw or damage, please email us at info@sewwha.ie with a photo and description within 5 business days of receiving your item.
Returns, Refunds & Exchanges:
- Final Sale: Please carefully read product descriptions before ordering, as we do not offer refunds or exchanges on purchased items.
- Order Mistakes: If we make an error with your order, notify us at info@sewwha.ie within 5 business days of receiving your order so we can resolve the issue.