Shop Policies

Contact Us:
For any questions or issues, please email us at info@sewwha.ie. 

Orders & Shipping:

• Processing Time: Please allow 3-5 business days (excluding weekends) for your order to ship.
• Shipping Times: We have faith in the An Post Gods; however, we cannot guarantee when your package will be delivered. 
• Shipping Issues: Shipping delays or lost package issues need to be addressed with An Post. 
• Incorrect Shipping Information: If an order is returned due to an incorrect address, the customer will be responsible for any additional postage required. 

Flaws & Damage:

• Inspection: We carefully inspect all materials upon receipt. However, there may be occasional issues that are missed.
• Selvage Areas: All fabric and vinyl may feature a selvedge (approximately 1”-2” wide) on either end. Any flaws, discolouration, or fraying in this area are not considered defects.
• Reporting Damage: If you encounter a flaw or damage, please email us at info@sewwha.ie with a photo and description within 5 business days of receiving your item.

Returns, Refunds & Exchanges:

• Final Sale: Please carefully read product descriptions before ordering, as we do not offer refunds or exchanges on purchased items. The onus is on you to know whether your machine can handle the fabric you've purchased.
• Order Mistakes: If we make a mistake with your order, notify us at info@sewwha.ie within 5 business days of receiving your order so we can resolve the issue ASAP.